Who is a stakeholder?. Anyone, who is affected positively or negatively by doing a project or by delaying a project or by not doing a project is a stakeholder to the project. This involve;
- Project Owner
- Project Management Consultants
- Contractors
- Sub contractors
- Suppliers
- Government agencies
- General public
- Statutory bodies
- Contractors etc
Stakeholder management consists of;
- Stakeholder identification
- Plan for stakeholder engagement to the project
- Manage stakeholder engagement
- Monitor stakeholder engagement
Tools & Techniques
- Questionnaires and surveys
- Brainstorming
- Bench marking
- Root cause analysis
- Stakeholder analysis
- Document analysis
- Stakeholder mapping / representation
- Power-Interest grid
- Power-Influence grid
- Impact-Influence grid
- Stakeholder cube
- Salience model
- Directions of influence
- Upward
- Downward
- Outward
- Side ward
- Stakeholder prioritization / ranking
- Meetings
- Mind mapping
- Stakeholder engagement assessment matrix
- Unaware
- Resistant
- Neutral
- Supportive
- Leading
- Feedback
- Conflict management
- Cultural awareness
- Negotiation
- Observation / Conversation
- Political awareness
- Ground rules
- Voting
- Presentations
- Active listening
- Leadership
- Networking
- Multi criteria decision analysis
Artifacts
- Stakeholder register
- Identification information
- Assessment information
- Stakeholder classification
- Internal
- External
- Impact
- Influence
- Power
- Interest
- Upward
- Downward
- Outward
- Stakeholder engagement plan
Reference
PMBOK V6 Pages 503 – 537