Stakeholder management

Stakeholder management consists of;

  • Stakeholder identification
  • Plan for stakeholder engagement to the project
  • Manage stakeholder engagement
  • Monitor stakeholder engagement
Tools & Techniques
  • Questionnaires and surveys
  • Brainstorming
  • Bench marking
  • Root cause analysis
  • Stakeholder analysis
  • Document analysis
  • Stakeholder mapping / representation
    • Power-Interest grid
    • Power-Influence grid
    • Impact-Influence grid
    • Stakeholder cube
    • Salience model
    • Directions of influence
      • Upward
      • Downward
      • Outward
      • Side ward
    • Stakeholder prioritization / ranking
  • Meetings
  • Mind mapping
  • Stakeholder engagement assessment matrix
    • Unaware
    • Resistant
    • Neutral
    • Supportive
    • Leading
  • Feedback
  • Conflict management
  • Cultural awareness
  • Negotiation
  • Observation / Conversation
  • Political awareness
  • Ground rules
  • Voting
  • Presentations
  • Active listening
  • Leadership
  • Networking
  • Multi criteria decision analysis
Artifacts
  • Stakeholder register
    • Identification information
    • Assessment information
    • Stakeholder classification
      • Internal
      • External
      • Impact
      • Influence
      • Power
      • Interest
      • Upward
      • Downward
      • Outward
  • Stakeholder engagement plan
Reference

PMBOK V6 Pages 503 – 537