Thomas-Kilmann Conflict Mode Instrument (TKI)
This is one of the most widely used models. It classifies conflict-handling styles based on two dimensions: assertiveness and cooperativeness.
| Conflict Style | Description |
|---|---|
| Competing | High assertiveness, low cooperativeness (win-lose) |
| Collaborating | High assertiveness, high cooperativeness (win-win) |
| Compromising | Moderate assertiveness and cooperativeness (split the difference) |
| Avoiding | Low assertiveness, low cooperativeness (withdrawal) |
| Accommodating | Low assertiveness, high cooperativeness (yielding) |
When to Use Conflict Models
- To train teams in conflict resolution
- During mediation or negotiation
- To analyze workplace disputes or team dynamics
- In change management and organizational development