Project Quality Management comprises of;
- Plan Quality Management
- Manage Quality
- Control Quality
Tools & Techniques
- Affinity diagrams
- Audits
- Bench-marking
- Brainstorming
- Checklists
- Check-sheets
- Cost benefit analysis
- Cost & Effect diagrams
- Cost Of Quality
- Design for X
- Multi criteria decision analysis
- Flow charts
- Histograms
- Inspections
- Interviews
- Logical data model
- Matrix diagrams
- Mind-mapping
- Performance reviews
- Process analysis
- Problem solving
- Quality improvement methods
- Questionnaires and surveys
- Root cause analysis
- Scatter diagrams
- Statistical Sampling
- Test and inspection planning
- Testing / Product evaluations
Artifacts
- Quality management plan
- Quality metrics
- Quality reports
- Quality control measurements
- Test and evaluation documents
- Verified deliverables
- Work performance information
Reference
PMBOK V6 Pages 271 – 306