Communications management comprises of;
- Plan communications management
- Manage communications
- Monitor communications
- Continuously improve communications
Tools & Techniques
- Active listening
- Communication competence
- Communications requirements analysis
- Communication technology
- Communication models
- Communication methods
- Communication styles assessment
- Conflict management
- Cultural awareness
- Feedback
- Meeting management
- Networking
- Non verbal communication
- Observation / Conversation
- Political awareness
- Presentations
- Project Management Information System (PMIS)
- Project reporting
- Stakeholder engagement assessment matrx
Artifacts
- Communications management plan
- Project communications
- Work performance information
Reference
PMBOK V6 Pages 359 – 394