Root Cause Analysis (RCA) is performed to identify the probable root causes contributing to a problem or opportunity. In most of the cases RCA is performed in a reactive mode. A problem has occurred, and then one wants to identify the root causes that lead to the problem. RCA can also be performed in a proactive mode to identify the potential causes that can influence a potential problem or opportunity.
Root Cause Analysis Workflow
- Define the problem or opportunity very clearly
- Identify experts
- Conduct brainstorming to identify the potential root causes
- Filter out the most probable root causes
- Present it back to the key stakeholders for their approval to proceed with the corrective / preventive action projects