Root cause analysis

Root Cause Analysis (RCA) is performed to identify the probable root causes contributing to a problem or opportunity. In most of the cases RCA is performed in a reactive mode. A problem has occurred, and then one wants to identify the root causes that lead to the problem. RCA can also be performed in a proactive mode to identify the potential causes that can influence a potential problem or opportunity.

Root Cause Analysis Workflow

  • Define the problem or opportunity very clearly
  • Identify experts
  • Conduct brainstorming to identify the potential root causes
  • Filter out the most probable root causes
  • Present it back to the key stakeholders for their approval to proceed with the corrective / preventive action projects

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